Personal Information Protection for kiis918 Players

Latest version: January 2026

1. Introduction

This Privacy Policy is an official document that describes the practices of kiis918 ("we", "platform" or "kiis918") for collecting, using, storing and disclosing personal information. This policy applies to all users, registered players and visitors of the kiis918 website.

By registering an account or continuing to use kiis918 services, you agree to the terms set out in this Privacy Policy. We encourage you to read this entire document carefully before providing any personal information to us.

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2. Information We Collect

kiis918 collects personal information required solely for the purposes of operating the service, verifying identity and meeting regulatory requirements. The categories of information collected include:

• Identity information: full name, date of birth, identification card number (MyKad), gender and nationality.
• Contact information: email address, mobile phone number and residential address.
• Financial information: bank account number, e-wallet details (Touch 'n Go eWallet, DuitNow, ShopeePay) and information related to deposits and withdrawals.
• Technical information: IP address, browser type, operating system, login session data and activity records within the platform.
• Game preference information: betting records, game history, and online slots and live casino games played.
• Identity verification documents: a copy of MyKad or a valid identity document for the purposes of the KYC (Know Your Customer) process.

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3. Purposes for Using Information

Personal information collected is used for legitimate purposes directly related to the operation of the kiis918 platform, including:

• Creating and managing registered player accounts.
• Processing deposits using Touch 'n Go eWallet, DuitNow, online banking (FPX), ShopeePay and cryptocurrencies such as USDT, BTC and ETH.
• Processing withdrawals within 10 to 45 minutes.
• Verifying player identity through KYC procedures that comply with international regulatory requirements.
• Preventing fraud, money laundering (AML) and other illegal activities on the platform.
• Providing 24/7 customer support via live chat and email.
• Delivering the latest information on bonuses, promotions and platform updates to players.
• Analysing usage patterns for the purposes of platform improvement and user experience.
• Complying with legal obligations and international licensing requirements.

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4. Sharing and Disclosure of Information

kiis918 does not sell or rent players' personal information to any third party for commercial purposes. However, personal information may be shared in the following circumstances:

• Service providers: payment gateway providers, identity verification platforms and technical infrastructure services directly involved in the operation of kiis918.
• Legal requirements: when required by a court, regulatory body or law enforcement agency with valid jurisdiction.
• Security protection: in cases of investigations related to fraud, money laundering or security threats involving a player's account.
• Business transfer: in the event of a merger, acquisition or asset transfer, players will be notified in advance.

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5. Data Storage and Security

kiis918 stores players' personal information on servers protected by a multi-layered security system. The data protection measures we practise include:

• SSL/TLS encryption for all data transmission between the user's browser and kiis918 servers.
• Role-based access control — only authorised staff may access players' personal data.
• Continuous system monitoring to detect any unauthorised access attempts.
• Regular data backups at secure locations to ensure continuity of service.
• Regular security audits by internal and external cybersecurity teams.

Players' personal data is retained for the period necessary to fulfil the original purpose of collection or as required by applicable law. When data is no longer needed, it will be disposed of securely and in a non-recoverable manner.

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6. Use of Cookies and Tracking Technologies

kiis918 uses cookies and similar tracking technologies to improve the user experience on the platform. The cookies used fall into several categories:

• Essential cookies: required for basic platform functions such as login session management and account security.
• Performance cookies: collect anonymised data on how players use the platform for improvement purposes.
• Functional cookies: store user preferences such as language and display settings.
• Marketing cookies: used to display relevant promotions and bonuses to players.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the full functionality of the kiis918 platform.

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7. Player Rights Regarding Personal Data

As a registered kiis918 player, you have certain rights regarding your personal information. These rights include:

• Right of access: you have the right to obtain a copy of the personal information we hold about you.
• Right to rectification: you may request correction of personal information that is inaccurate or incomplete.
• Right to erasure: in certain circumstances, you may request deletion of your personal data.
• Right to restriction of processing: you may request that we limit the processing of your personal data in certain circumstances.
• Right to object: you have the right to object to the processing of your personal data for certain purposes.

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8. Account Security and Player Responsibilities

kiis918 takes ongoing steps to protect player accounts. However, account security also depends on the actions of players themselves. We recommend that you:

• Always keep your kiis918 account password confidential and do not share it with anyone.
• Use a strong password that combines uppercase letters, lowercase letters, numbers and symbols.
• Log out of your account after each session, especially when using a shared device.
• Notify the kiis918 support team immediately if you suspect any unauthorised access to your account.
• Do not provide account information to any party claiming to be kiis918 staff through unofficial platforms.

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9. Cross-Border Data Transfers

Operating as an online gambling platform under international licensing, kiis918 may process or store personal data on servers located outside Malaysia. Any such data transfer is carried out by ensuring protection equivalent to the established data protection standards, through appropriate data processing agreements with the parties involved.

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10. Amendments to the Privacy Policy

kiis918 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in operational practices, legal requirements or services offered. Any material amendments will be communicated to registered players via in-platform notifications or email before the amendments take effect.

Continued use of the kiis918 platform after the date the amendments take effect is considered acceptance by the player of the amended terms. We encourage you to review this Privacy Policy periodically.

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11. Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your personal information, please contact the kiis918 privacy team through the following channels:

• 24/7 Live Chat: available directly through the kiis918 platform in Bahasa Melayu and English.
• Email: [email protected] — please state "Privacy Enquiry" in the subject line of your email.